Internet Roaming - FAQs
Am I actually getting this service through iPass?
What is the iPass global network?
Where can I find local access points?
What do I need to use the roaming service?
How do I find the correct number when I'm ready to dial in?
How much does it cost to roam and how will I get billed?
Can I purchase the roaming service directly from iPass?
How does iPass ensure good service availability and reliability?
What client platforms are supported?
How do I get technical support when I'm traveling?
Do I need special power plugs or phone jacks when I travel?
Can I use the roaming service for secure access to my corporate network?
Am I actually getting this service through iPass?
No, iPass does not provide service directly to end customers. We have
partnered with iPass to bring this service to you. If you want to sign
up for Internet roaming, have specific questions, or require technical
support, please contact us.
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What is the iPass global network?
The iPass global network provides easy dial-up access to the Internet from more
than 90,000 points of presence (POPs) in 70 countries around the world. iPass
enables this service by using the networks of top-tier network access providers
throughout the world, and through a unique third-party Internet clearinghouse
and settlement system. With one service, individual and corporate users can access
email, the web and corporate data from anywhere in the world with a local telephone
call, gaining significant cost savings over solutions requiring internal modem
banks and long-distance or toll-free connection charges.
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Where can I find local access points?
Our Global Access Points web page provides
more information about where you can use the global Internet roaming
service. These locations continue to expand as iPass forms new partnerships
with network providers throughout the world. Many of these locations
have multiple access points.
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What do I need to use the roaming service?
All you need is the iPass client software,
which has a point-and-click interface and a listing of all iPass access
numbers. It includes all the scripts and properties associated with
these numbers so you do not have to re-configure your dialer.
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How do I find the correct number when I'm ready to dial in?
We provide client software for you to install on your laptop. You can
get this from our Software Download
web page. The iPass client software provides a simple point-and-click
interface that allows you to select the country and city where you are.
You will then get a list of the available local access points. Just
click on the number of your choice and you will be connected in seconds.
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How much does it cost to roam and how will I get billed?
Pricing details are available on our Cost of Roaming page.
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Can I purchase the roaming service directly from iPass?
No, iPass does not sell its services directly to individuals. iPass
partners with the leading ISPs throughout the world to brings its roaming
service to individuals and businesses. These ISPs provide customers
specialized care and technical support.
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How does iPass ensure good service availability and reliability?
In every location where it provides access, iPass works with the leading
carriers and service providers to ensure a high-quality and high-performance
service. In many locations, access is available from multiple top-tier
providers, giving customers redundancy during heavy traffic hours and
in the event that a single provider suffers a network failure or temporary
service outage. Lastly, iPass constantly tests and monitors performance
of its overall network, allowing early detection and remedy of potential
service problems.
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What client platforms are supported?
There are easy-to-use clients that support Windows 95, Windows 98, Windows
NT, Windows 2000, and Mac OS platforms. IPass also support other platforms
like Windows CE and Palm Pilot handheld devices.
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How do I get technical support when I'm traveling?
See our Technical Support page for who to
contact about support questions and for troubleshooting tips that solve
the problems experienced by most roaming users.
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Do I need special power plugs or phone jacks when I travel?
The answer to this depends upon where you go, but in many countries
you will require different power cords, plugs and phone jacks. If you
are interested in more information about connection hardware, or other
helpful resources for business travelers, here are a few sites that
provide information and advice about connecting when traveling around the world.
Laptop Travel -
products to help you connect with your laptop from around the world.
Teleadapt -
products to help you connect with your laptop from around the world.
Road Warrior -
products to help you connect with your laptop from around the world.
Roadnews -
a resource and mailing list for international travelers with laptops.
The Road Warrior's Little Black Book -
helpful travel information for when you are on the road.
Symantec -
File transfer and synchronization products such as pcANYWHERE and pcTELECOMMUTE
Traveling Software -
file transfer and synchronization products such as LapLink
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Can I use the roaming service for secure access to my corporate network?
Yes, when you use the roaming service in conjunction with a virtual
private network (VPN) solution, you can gain secure access to your corporate
network. iPass is interoperable with all industry leading VPN, firewall
and token card solutions.
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